ITU Academy e-learning course on

QoS Technologies and Regulation
for Fixed and Mobile

8-15 April 2024

Course Description
This course will focus on technical, business and regulatory aspects of QoS for Fixed and Mobile Networks. It includes QoS (Quality of Service) and QoE (Quality of Experience) fundamentals by ITU, as well as traffic and QoS management in Internet and IP networks. Further, it includes QoS for fixed ultra-broadband access, including QoS solutions in metallic and optical networks, carrier grade Ethernet QoS, as well as end-to-end QoS. The course also covers QoS for mobile ultra-broadband access, including 4G and 5G mobile technologies and their QoS capabilities and approaches. The telecom networks are built for provision of services. In that manner, the course covers QoS-enabled services provisioning, including QoS and QoE for VoIP, video and IPTV services, as well as QoS for Internet data services (i.e., Over-The-Top services). Each telecommunication network interconnects to other networks forming the global network of Internet and managed IP networks, so the course includes interconnection and its QoS aspects. Further, it covers generic and specific QoS parameters, KPIs (Key Performance Indicators) and their measurements. The global Internet is based on network neutrality approach for OTT/data services, so the course also covers network neutrality and its regulation. The QoS constantly increases in its importance with the digitization and innovation of various critical services, so the course includes QoS regulatory framework based on technical, business and regulatory principles of QoS for services over fixed and mobile networks.
Target Population
This course is targeted at managers, engineers and employees from regulators, government organizations, telecommunication companies and academia, who are interested in understanding, implementation and regulation of QoS for Fixed and Mobile networks, including technologies, standardization, and regulation. Other institutions and individuals that are dedicated in building their capacity related to QoS Technologies and Regulation for Fixed and Mobile Networks are also welcome to participate.
Entry requirements
No prior knowledge or qualification is required to register for this course, considering the given target population.
At the end of the training, the participant should have gained an understanding of the key aspects of:

  • QoS and QoE fundamentals by ITU
  • Traffic and QoS management
  • QoS for fixed ultra-broadband
  • QoS for mobile ultra-broadband
  • QoS and QoE for VoIP and IPTV
  • QoS for Internet data services
  • Interconnection and QoS
  • QoS parameters, KPIs and measurements
  • Network neutrality regulation
  • QoS regulatory framework
Course Content
Lecture 1. QoS and QoE fundamentals by ITU

Lecture 2. Traffic and QoS management

Lecture 3. QoS for fixed ultra-broadband

Lecture 4. QoS for mobile ultra-broadband

Lecture 5. QoS and QoE for VoIP and IPTV

Lecture 6. QoS for Internet data services

Lecture 7. Interconnection and QoS

Lecture 8. QoS parameters, KPIs and measurements

Lecture 9. Network neutrality regulation

Lecture 10. QoS regulatory framework

Course Date (Duration)
8-15 April 2024 (8 days)
Participation fees
150 USD
This course will be delivered using instructor-led online learning. The course methodology will be as follows:

    • Each day from 18 to 22 March 2024 there will be made available two recorded video lectures, which are recorded in the face-to-face ITU Centre of Excellence workshop organized by National Institute of Telecommunications in Poland. In total, there are 10 video lectures during the course.
    • Discussion forum will be organized based on discussion topics given on a daily basis, where students are highly encouraged to participate and interact with instructors and other students.
    • Final Quiz test will be assigned on the last day of the course, 25 March 2024.
    • All announcements for all events (lectures, quiz and forum) will be given in a timely manner (prior to the event) by the course tutor.
Assessment and Grading
On the last day of the course a Final Quiz test will be assigned. It will consist of 20 questions (multiple choices).

The Final Quiz will be open from 00:00 hours on Monday (25th of March 2024) according to the GMT+1 time, and will remain open for 30 hours after opening, so each participant can choose the most convenient time to solve it. However, after the start of the attempt the Quiz should be completed in 90 minutes.

The Final Quiz is passed with a grade of 70% or higher. The course evaluation for obtaining the ITU certificate is based primarily on the results from the Final Quiz, however, replies to the raised discussion topics in the course forum may also be considered in the evaluation process.

Each fully registered participant who successfully completes the course with a total grade of 70% or higher will receive an ITU Certificate for this course.

STEP 1 – Login into ITU Academy

In order to access this course you need to have a valid account in ITU Academy. First, you should login into the ITU Academy with your ITU Academy account via the login page:

If you have no valid account in ITU Academy Create new account

STEP 2 – Apply for the course

Go to the ITU Academy page and apply for the course QoS Technologies and Regulation for Fixed and Mobile

Please note, that all course participants must apply to the course on ITU Academy individually. Payment can then be made for a group following the instructions given, by the course coordinator.

STEP 3 – Wait for acceptance of your application

Your application needs to be accepted by the course coordinator.

You will be notified via email as your application is accepted.

STEP 4 – Realize payment

Send the following information to the course coordinator:

    • The title of the course that you are interested in
    • The name and address (street, city and country) of your organisation
    • List of employees from your organization delegated to participate in the course (first name, last name, email address)

After that you will receive standard purchase order.

Payments should be made to:

Name and Address of Bank: ALIOR BANK SA
Warszawa, ul. Lopuszanska 38D, Polska
Beneficiary: Instytut Lacznosci – Panstwowy Instytut Badawczy
Account number: 68 2490 0005 0000 4600 0002 0542 (USD)
IBAN PL 68 2490 0005 0000 4600 0002 0542

Realize payment and send the proof of payment to the course coordinator:

STEP 5 – Enrollment into the course

After the course coordinator receives the proof of payment you will be enrolled into the course and iformed via email about next steps.

STEP 6 – Issuing an invoice

At the end of the course you will be issued an invoice and send by email.

Contact us
If you have any questions do not hesitate to contact us.